Case Study: Massmart achieves greater business efficiency and cost savings with SAP Signavio

Keeping prices competitive with a centralized process and IT landscape

Massmart, a retail and wholesale company operating more than 300 stores across eight sub-Saharan countries, needed to improve business efficiency and cut costs while keeping prices competitive. Its challenge was a fragmented mix of business process and IT systems that created inconsistency, limited transparency, and slowed decision-making. Massmart turned to SAP Signavio, including SAP Signavio Process Explorer, alongside SAP LeanIX to create a single source of truth for its processes and application landscape.

SAP Signavio helped Massmart build a centralized repository that unified process modeling, linked business processes to IT applications, and improved alignment across teams. As a result, Massmart reduced the effort and cost of implementing changes, improved PMO quality control, expanded process management beyond IT users, and gained clearer insight into how applications affect processes and vice versa. The company also established best practices and a broader rationalization strategy for its technology landscape, supporting faster improvements and better customer service.

Massmart

Mark Naidoo

Application Lifecycle Management (ALM) Solution Architect