Case Study: IWB Industrielle Werke Basel achieves 60% reduction in provisioning costs and enterprise-wide process transparency with SAP Signavio

IWB Using Process Management as a Strategic Tool for Digital Transformation

IWB Industrielle Werke Basel is a Basel-based utility providing energy, water, mobility and telecommunications. As Swiss energy markets digitalized and liberalized, IWB faced rising demand to offer services beyond traditional supply and identified poorly documented, hard-to-find processes and manual workflows as barriers to efficient, customer-friendly operations.

IWB implemented the SAP Signavio suite—Process Collaboration Hub, Process Intelligence and Process Governance—to standardize process mapping, enable transparent monitoring and automate routine tasks. The changes delivered faster, clearer cross‑unit workflows, an RPA bot that saves the equivalent of two FTEs per year, automated invoicing and claims handling, with 75% of processes published and a 60% reduction in provisioning processing costs.

IWB

Stefanie Rütten

Senior Business Process Manager, Process and Quality Management