Case Study: IWB achieves faster, more transparent processes with SAP Signavio

IWB saves two FTE positions a year with SAP Signavio

IWB Industrielle Werke Basel, a Swiss utility company supplying energy, water, and telecommunications, faced challenges in adapting to market liberalization and digitalization. They needed to move beyond traditional energy supply by creating efficient, customer-friendly processes and optimizing internal workflows. To achieve this, they required cutting-edge process intelligence technology and partnered with SAP Signavio to implement its solutions.

Using SAP Signavio Process Collaboration Hub, Process Governance, and Process Intelligence, IWB standardized and automated its processes. The solution delivered significant results, including the development of an RPA bot that saved the equivalent of two full-time employees per year. SAP Signavio also enabled a faster damage claims process, improved communication between business units, and the automation of manual invoice processing, leading to substantially improved process times and reduced costs.

IWB