Case Study: Islamic Development Bank achieves process excellence and a single source of truth with SAP Signavio

Islamic Development Bank: Building a Culture of Business Process Excellence

Islamic Development Bank (IsDB) is a multilateral development bank focused on social and economic development in member countries. After an organizational restructure, process documentation became scattered and authorization decentralized, leaving employees without a clear, accessible way to visualize activities and find operational knowledge, and the previous process management software no longer fit their needs.

IsDB implemented SAP Signavio solutions — Process Manager, Process Collaboration Hub, and Process Governance — to create a single source of process truth. The platform enabled >100 active users to document 55% of business processes, improved cross‑stakeholder collaboration, supported lifecycle management and compliance, and delivered immediate process improvements while building a culture of business process excellence.

The Islamic Development Bank

Anis Ben Khedher

Operations Governance and Oversight Expert