Case Study: Kathrein-Gruppe achieves improved customer satisfaction and supply chain transparency with SAP Signavio (Signavio & SAP® Solution Manager)

Increasing customer satisfaction with Signavio & SAP® Solution Manager

Kathrein‑Gruppe, a global specialist in high‑quality communication technology with about 6,700 employees, wanted to standardize processes across locations to optimize its supply chain, ensure reliable delivery times, and boost customer satisfaction and purchasing advantages. The company faced the challenge of harmonizing and reorganizing its process landscape during the rollout of SAP® Solution Manager, with diverse documentation practices across departments and a large modeling team that needed early involvement to achieve consistent process design.

Kathrein implemented Signavio Process Manager integrated with SAP® Solution Manager so each department could document future‑state processes as a global reference, which IT then adopted and further developed in Solution Manager. The integrated approach delivered end‑to‑end transparency between business and IT, simplified testing and change management, enabled comprehensive process monitoring across locations, and laid the groundwork for process‑based risk management—resulting in more standardized operations, more reliable deliveries and improved customer satisfaction.

Kathrein-Gruppe