Case Study: Endress+Hauser achieves stronger strategy execution and improved customer experience with SAP Signavio

How Strong Processes Help Implement Strategy

Endress+Hauser, a global leader in measurement and automation technology, faced the challenge of managing a highly decentralized organization while trying to execute its global strategy faster, simplify internal complexity, and improve customer experience. To address this, the company turned to SAP Signavio business process transformation solutions as part of its “ONE BPM” initiative and SAP S/4HANA transition.

SAP Signavio helped Endress+Hauser unify its process landscape and better align processes with business strategy, while also improving operational efficiency. In a lighthouse project for the online shop, customer sentiment data was combined with process data and analyzed in SAP Signavio Process Intelligence, enabling the team to spot improvement opportunities and make more targeted decisions; the initiative supported stronger collaboration, better customer experience, and more effective process management.

Endress+Hauser

Alexander Roettcher

Director Operations Excellence, Operations Excellence Office