Case Study: Hirslanden Private Clinic Group achieves improved patient care and operational efficiency with SAP Signavio

Hirslanden Improving Patient Well-Being Through Business Process Transformation

Hirslanden Group is a leading Swiss private-hospital network (17 hospitals, >2,000 doctors) based in Zurich that cares for 100,000+ patients across specialist disciplines. Facing an aging population, rising costs, complex regulations and largely manual operational processes—including poor connectivity between providers that drove unnecessary referrals—Hirslanden sought to reduce costs without compromising care by modernizing processes and aligning them with clinical pathways.

Hirslanden deployed SAP Signavio (Process Manager and Process Collaboration Hub) to document, standardize and simulate care processes, centralizing process knowledge and enabling collaborative modeling and governance. The transformation delivered measurable benefits—standardized internal processes covering >500,000 nursing days, “zero” simulation risk for clinical-pathway scenarios, faster change implementation, better real‑time monitoring and improved case management and communication across the organization.

Hirslanden Private Clinic Group

Thomas Kuhn

Head of Center of Excellence for Business Process Management