Case Study: Hirslanden Private Clinic Group achieves standardized processes and improved collaboration with SAP Signavio

Healthy Collaboration Collaborative Process Management at Hirslanden

Hirslanden is a private Swiss clinic group with 18 clinics across 11 cantons that must manage countless clinical and administrative workflows to ensure high medical quality, patient satisfaction and efficient service. The challenge was to standardize processes and strengthen collaboration across the group so staff could consistently deliver patient-focused care.

Since 2018 Hirslanden has used Signavio Process Manager and Collaboration Hub as a central, intuitive knowledge base and modeling platform. The solution made process documentation, sharing and continuous improvement easy for over 9,600 employees, improving cooperation across clinics, supporting digitalization efforts and ensuring consistent, patient-centered processes throughout the group.

Hirslanden Private Clinic Group

Thomas Kuhn

Head of Center of Excellence for Business Process Management