Case Study: DKB Service GmbH improves process transparency and customer journeys with SAP Signavio

DKB Service GmbH improves customer interactions with SAP Signavio

DKB Service GmbH, a service provider for Germany's Deutsche Kreditbank AG, faced a challenge due to its siloed departments using different software to map processes. This lack of a centralized system resulted in poor transparency and a reactive approach to optimization, hindering their ability to improve customer experiences. To become more proactive, the company turned to SAP Signavio for a solution.

By implementing the SAP Signavio Journey Modeler and Process Collaboration Hub, SAP Signavio provided a single platform for process mapping. This solution established strong oversight and a collaborative environment, enabling employees to identify and eliminate process redundancies. The results included enhanced process transparency, a more process-centric workforce, and improved customer interactions that support increased satisfaction and retention.

DKB Service GmbH