Case Study: SAP achieves end-to-end process transparency and simplified operations with SAP Signavio

Creating the SAP Process Journey with Signavio

SAP, a global leader in enterprise application software, faced the common large-enterprise challenge of digital transformation amid complex, siloed operations. To support a company-wide operational shift, SAP needed a simple, timely way for employees to understand and analyze end-to-end processes and to identify opportunities for simplification.

Partnering with Signavio, SAP created a modern "Process Journey"—a single, visually engaging view of end-to-end processes that replaced outdated diagrams and encouraged more effective process conversations. The platform improved transparency and stakeholder engagement, and SAP is now extending the approach to link internal process management with customer journeys to simplify operations and enhance customer experience.

SAP

Mark Saul

Head of Process Management