Case Study: CITTI Handelsgesellschaft mbH & Co. KG achieves sustainable process knowledge and transparent, efficient process management with SAP Signavio

CITTI GmbH & Co. KG Securing valuable expertise with sustainable process management

CITTI GmbH & Co. KG is a Kiel-based wholesale grocery supplier and part of the CHEFS CULINAR group, operating supermarkets, shopping centers, industrial catering projects and ship supply. Rapid growth and a broad range of activities left process knowledge fragmented and undocumented across departments, creating complexity and an urgent need for business process management to capture requirements and make processes accessible to all employees.

CITTI chose the Signavio Business Transformation Suite—in particular the Signavio Process Editor with BPMN 2.0 modeling and commenting—to document processes, responsibilities and weak points in clear process chains. The intuitive tools enabled quicker decisions and more effective meetings, sustainably secured process knowledge, and provided an integrated, company-wide view that improved transparency and the efficiency of further process development.

CITTI Handelsgesellschaft mbH & Co. KG

Norbert Schmidt

Projects & Business Processes