Case Study: Ageas UK achieves organization-wide process transparency to improve customer experience with SAP Signavio

Business process intelligence helping diverse teams deliver great customer experiences

Ageas UK, a leading household and motor insurer with about 2,000 employees serving millions of customers, needed a systematic way to understand and standardize processes across a distributed workforce. Rapid growth, frequent product and regulatory change, and a desire to deliver consistent customer experiences made process transparency and cross-team collaboration critical challenges.

By implementing SAP Signavio solutions, including Journey Modeler, Ageas created a single source of truth that links internal process architecture to customer journeys and promotes shared learning. The program increased process visibility and automation, reduced manual work, empowered teams to share best practices and lead change, and improved understanding of process transformation ROI.

Ageas UK

Mark Tyrrell

Chief Information Officer