Case Study: Aristocrat Leisure Limited achieves operational excellence and improved process maturity with SAP Signavio

Aristocrat Shaping the Future of Fun with Business Process Management Technology

Aristocrat Leisure Limited, a global gaming content and technology company and one of the world’s top mobile game publishers, faced the challenge of scaling operations and improving process management across its 7,000-employee organization. Internal surveys showed 80% of business units planned process improvements within 12 months, and Aristocrat needed a centralized, reusable repository to streamline documentation, reduce rework, formalize process requirements, and align process execution with performance goals.

Aristocrat implemented SAP Signavio solutions—Process Manager, Process Governance, Process Collaboration Hub, Journey Modeler, and Process Intelligence—starting with a pilot to model and analyze processes. The program modeled over 500 processes, trained 80+ staff, doubled process-management maturity, documented 25% of core processes, and delivered estimated benefits including a 10% expected time savings for employees and a 2% reduction in customer service cycles during the pilot, while improving transparency, compliance, and cross‑team collaboration.

Aristocrat Leisure Limited

NK Mohamed

Global Transformation, Director