Case Study: 1&1 Telecommunications AG improves customer satisfaction with SAP Signavio Process Modeler

1&1 Telecommunications AG improves customer satisfaction with SAP Signavio and trains all employees in 1-day BPM sessions

1&1 Telecommunications AG, a leading German telecommunications provider, faced challenges in a competitive market with top-down process modeling failing to meet evolving needs for automation and flexibility in customer-facing processes. To heighten customer satisfaction, they turned to SAP Signavio, specifically adopting the SAP Signavio Process Modeler solution.

The solution from SAP Signavio enabled "BPM for everyone" through widespread employee training and stakeholder-specific process modeling. This facilitated rapid process implementation and automated customer support processes like call routing. The results included improved customer satisfaction and optimized business process management, with the vendor noting high user acceptance and a significant number of diagrams created for day-to-day success.

1&1 Telecommunications AG