Case Study: Textline achieves faster SMS support and seamless migration with SignalWire

Textline Seamlessly Switches from Twilio to SignalWire sees more Technical Expertise

Textline, a SaaS platform that helps businesses text with their customers, had trouble with its previous SMS provider, Twilio. The company struggled with limited industry knowledge, slow support response times, and a lack of transparency, which made it difficult to maintain a reliable customer messaging experience. Textline needed a better SMS API partner to support text-enabled phone numbers and two-way communication.

Textline switched to SignalWire SMS and was able to get a proof of concept running in about a day, with a quick and seamless migration that caused no dip in application functionality. With SignalWire’s technical expertise and responsive customer success team, Textline now supports most of its customers with SMS and phone numbers, helping their users achieve higher engagement and handle more conversations with fewer staff.

Textline

Mark Lilien

Co-founder and Chief Technology Officer