Case Study: zoomMediaPlus achieves seamless carrier integration and fast onboarding with SignalWire

Excellent Onboarding Experience Made Switching from Twilio to SignalWire Easy

zoomMediaPlus, a technology company that powers MVNO applications, was frustrated with its previous carrier setup and needed to quickly solve issues after Twilio failed to help. The team also needed a provider that could maintain its existing carrier relationships in the United States and the United Kingdom. SignalWire’s Voice APIs were a key part of the move.

SignalWire helped zoomMediaPlus switch from Twilio in just about two hours, with its onboarding and customer success teams providing technical expertise, a dedicated Slack channel, and weekly support calls throughout the transition. The result was a smooth migration that kept existing carrier relationships intact and allowed zoomMediaPlus to continue using SignalWire Voice APIs successfully since January 2020.

zoomMediaPlus

Mauricio Sastre

Vice President of Product