Case Study: Delivery Hero achieves real-time crisis prevention and global brand monitoring with Signal AI

How Delivery Hero manages a global brand in real-time

Delivery Hero, the world's leading local delivery platform, faced the immense challenge of monitoring its global reputation across 70+ countries due to an overwhelming volume of daily news and social media mentions. Its modestly-sized corporate communications team needed a more efficient way to cut through the noise, identify relevant stories, and navigate potential crises in real-time, moving beyond basic media monitoring tools that required extensive manual analysis. To address this, they turned to the vendor Signal AI.

Signal AI provided an AI-powered media monitoring and analysis solution that automatically surfaced relevant global news in real-time. This enabled the Delivery Hero team to quickly identify potential crises, monitor investor-centric and financial news, and track competitor activities, freeing them from manual labor to focus on strategic tasks. The result was a significant increase in efficiency and a powerful advantage in crisis prevention and reputational management for the global company.

Delivery Hero

Isobel Hambleton

Senior Comms Specialist