Case Study: US Retail Bank achieves 77% reduction in no-shows and $100K+ monthly revenue increase with Sign In Scheduling

US Retail Bank - Customer Case Study

US Retail Bank, a large U.S. bank with a broad geographic footprint, faced high no-show rates for valuable student loan sales and service appointments (about 10%). To address this, the bank ran a Q2 2018 pilot with 90 staff using Sign In Scheduling’s appointment management solution to handle bookings and reminders.

Sign In Scheduling’s system reduced no-shows from 10% to 2.3%, driving a direct revenue increase of over $100,000 per month and delivering a 150X ROI. Based on these results, the bank formally adopted Sign In Scheduling and planned to more than double its use in Q1 2019.