Case Study: London North West University Healthcare NHS Trust cuts patient wait times 44% and boosts appointments 25% with Sign In Scheduling

Transforming a phlebotomy department with Sigh In Scheduling

London North West University Healthcare NHS Trust, which runs outpatient services across four hospitals and a lab clinic, relied on walk‑in phlebotomy appointments that caused long waits, appointment management difficulties, and high no‑show rates. To modernize scheduling they chose Sign In Scheduling’s appointment management solution, including a secure online booking page, SMS/email reminders, customizable booking questions, multi‑location support and advanced reporting.

Sign In Scheduling rolled out a 3‑month trial and full deployment with an integrated online booking portal and hybrid phone booking to avoid double‑books. The Trust saw appointments rise from 3,500 to 4,400 (a 25% increase in 12 months), average wait times fall from 20 days to 11.2 days (a 44% decrease), no‑shows drop by 19.4% (15.4% to 12.4%), over 108,000 appointments booked to date, and 20 staff onboarded easily.

London North West University Healthcare NHS Trust