Case Study: North East London NHS Foundation Trust achieves instant 2,000‑patient backlog clearance and 100,000 appointments with Sign In Scheduling

Self-service patient flow, better patient engagement - working together to keep clinics from overcrowding

North East London NHS Foundation Trust faced a huge phlebotomy booking backlog after COVID restrictions moved the service from walk‑ins to appointment‑only, creating over 2,000 outstanding requests and heavy administrative pressure. To address this, the Trust selected Sign In Scheduling’s online self‑service appointment scheduling platform to provide a simple, quick‑to‑implement booking option for patients and staff.

Sign In Scheduling implemented a user‑friendly online booking site that was live within a week, allowing the Trust to clear the 2,000‑strong backlog almost instantly, take 100,000 appointments in six months, and save an estimated 3,365 staff hours per year (about two person‑years). The solution automated scheduling, improved patient engagement and clinic flow, reduced waiting lists week‑on‑week, and freed roughly 28 days each month for clinical work.

North East London NHS Foundation Trust

Sanjiv Luckhea

Healthcare Manager