Case Study: University of San Francisco achieves 174% appointment growth and safer student services with Sign In Scheduling

Revolutionizing student engagement with online scheduling

The University of San Francisco, a private Bay Area university of about 14,000 students, faced COVID-era challenges: small waiting areas and congregating students made social distancing and in-person tech support unsafe. To streamline student services and reduce in-person traffic, USF engaged Sign In Scheduling in March 2020 to explore online appointment booking.

Sign In Scheduling implemented an online booking system (pilot launched in September) with service-specific messaging, automated email/SMS reminders, Zoom and calendar integrations, SSO, and advanced reporting. The pilot expanded to 11 additional departments, onboarding over 900 staff and driving dramatic growth—appointments rose from just over 3,000 in 2020 to nearly 9,000 in 2022, with over 23,000 appointments booked to date, a 174% overall increase, more than 10,000 students served, and reduced no-shows.

University of San Francisco

Bryan Wu

Technical Program Manager