Case Study: NHS Nottingham and Nottinghamshire CCG achieves scalable, automated scheduling and major admin time savings with Sign In Scheduling

NHS Nottingham and Nottinghamshire CCG - Customer Case Study

NHS Nottingham and Nottinghamshire CCG, responsible for the welfare of over one million people during the COVID response, faced an overwhelming, manual booking process for mask fittings and testing that relied on phone calls and emails. To automate scheduling and reduce time-consuming outreach, they adopted Sign In Scheduling’s cloud-based online appointment booking platform.

Sign In Scheduling implemented an online booking page with built-in pre-appointment questions and secure data capture, allowing carers to self-book and staff to export or print required information; onboarding took about one hour and the PPE team estimates the automation saved them weeks of administrative work. The Sign In Scheduling solution improved service provisioning and staff utilization across the county, sped up appointment handling (expanded to antibody testing), removed training burdens, and provided responsive support so staff could be redeployed to patient care.

NHS Nottingham and Nottinghamshire CCG

Thomas Kinrade RN

PPE Manager