Case Study: LABx achieves rapid appointment scaling — 16,500 bookings in one month and 163,900+ customers served with Sign In Scheduling

Keeping people safe with lateral flow tests

LABx, an on-demand medical testing service operating in Hong Kong and London, was tasked with arranging lateral flow COVID-19 tests for Disney Cruises and other clients. Mid-pandemic they struggled to handle the surge in appointments and needed a reliable scheduling solution, so they turned to Sign In Scheduling’s appointment scheduling platform.

Sign In Scheduling provided automated online booking pages (including multilingual pages), plus automated email and SMS confirmations and reminders, with rapid onboarding and launch in under 30 days. As a result LABx booked 16,500 appointments in the first month after launch, has scheduled appointments for over 163,900 customers, and processed more than 293,500 bookings to date—helping LABx scale testing operations and keep passengers safe.

LABx