Case Study: CIC Health achieves rapid scale—41,000+ PCR tests/month and 350,000+ vaccinations—with Sign In Scheduling

How CIC used 10to8 to turn their workspaces into efficient Covid testing and vaccination centers

CIC Health, part of the CIC shared-workspace group, turned its campuses into COVID testing and vaccination centers during the pandemic and needed a secure, scalable scheduling solution to manage surging demand. To replace their incumbent system, CIC Health adopted Sign In Scheduling’s HIPAA-compliant appointment scheduling and customer communications platform to support high-volume, secure patient flows.

Sign In Scheduling delivered multi-booking slots, streamlined family checkouts, customizable workflows and hands-on migration support, allowing CIC Health to scale rapidly—more than doubling PCR scheduling from about 15,000 to over 41,000 tests per month, facilitating over 532,000 tests and 350,000+ vaccinations to date, serving 375+ organizations and conducting 3,000+ swabs a day—growth that expanded locations and earned national media recognition.

CIC Health

Caroline Markham

Project Manager