Case Study: Vesta Healthcare achieves 150% increase in appointment volume and halves no-show rate with Sign In Scheduling

Healthcare Tech Start-up Has Huge Improvements in Their Patient Experience

Vesta Healthcare, a U.S. health-tech start-up caring for over 7,000 patients, struggled with high administrative burden and limited visibility while managing nurses and appointments by phone, paper and Google Calendar. They needed a HIPAA‑compliant online scheduling solution to reduce no-shows, improve staffing visibility across locations, and support private, multi-language patient bookings. Vesta engaged Sign In Scheduling to provide a HIPAA-compliant online scheduling platform (10to8) with calendar sync, private booking links, reminders, language and accessibility features, and Zoom integration.

Sign In Scheduling implemented the 10to8 solution after a three-month trial, helping Vesta set up 246 services, customized confirmations/reminders, multi-location calendar sync and remote-care options. The impact was measurable: monthly appointments increased from ~200 to ~500 (a 150% uplift), no-shows fell from about 10% to 5%, maximum patient wait time averaged just 3.6 days, and Vesta added new visit types that enabled roughly 550 additional appointments plus limited weekend availability—substantially reducing admin work and improving care coordination.

Vesta Healthcare