Case Study: Gateway Technical College achieves 350% appointment growth and reduced backlog with Sign In Scheduling

Gateway Technical College - Customer Case Study

Gateway Technical College, a large Wisconsin technical college serving over 20,000 students across nine campuses, faced growing backlogs in its nursing and health departments and unmanageable waiting lists. Needing a quick-to-deploy, high-volume, student-friendly booking system available 24/7, Gateway implemented Sign In Scheduling’s appointment scheduling solution to give students and staff an intuitive, omnichannel way to book care.

Sign In Scheduling set up an online booking page integrated with the college intranet, added automated SMS and email confirmations, and enabled phone and virtual bookings. Within three months Gateway was taking 1,000+ appointments per month and, two years later, about 300 appointments per day (a ~350% increase); 82% of bookings are made by students, no-show rates are around 8%, and wait times have dropped to about 5–7 days, substantially reducing admin burden and clearing the backlog.

Gateway Technical College