Case Study: Santa Clara Wilcox High School reduces no-shows and saves admin time with Sign In Scheduling

Eliminating the need for admin heavy student passes in a busy high school

Santa Clara Wilcox High School, a public high school in Santa Clara, California, needed a safer and more efficient way to manage growing student service appointments during the COVID-19 pandemic. With eight secretaries manually creating student passes for around 100 appointments a month, the process was time-consuming and created unnecessary administrative work.

The school chose Sign In Scheduling’s 10to8 appointment scheduling platform to provide self-service online booking, automated reminders, accessible booking pages, reporting, and calendar sync. With Sign In Scheduling, the school launched in just three weeks, cut no-shows from over 30% to under 5% per month, saved more than 3 admin hours per day, and enabled over 1,400 students—about 70% of the student body—to book virtual appointments.

Santa Clara Wilcox High School