Case Study: The Installment Lender achieves real-time communication tracking with Sigma Infosolutions

The Installment Lender automates email and SMS tracking with Sigma Infosolutions

The Installment Lender, an installment lender based in the US, faced challenges with manual and fragmented email and SMS communication systems. These processes were error-prone, lacked real-time tracking, and created compliance risks around customer preferences. They engaged Sigma Infosolutions to build an automated communication channel to improve customer engagement and payment recovery.

Sigma Infosolutions implemented a solution leveraging Azure services, Twilio, and SendGrid to automate messaging with dynamic content and real-time tracking. This provided The Installment Lender with automated communication, real-time insights into customer behavior, and easy management of opt-in/opt-out preferences, ensuring compliance and improving the customer experience.