Case Study: Napoleon Perdis improves operations and customer experience with Sigma Infosolutions

Napoleon Perdis streamlines omnichannel operations with Sigma Infosolutions across 2 Shopify Plus upgrades

Napoleon Perdis, a leading Australian cosmetic brand, sought to enhance its online presence and streamline its operations by scaling up its eCommerce store features. The challenges included improving content and inventory management, integrating in-store sales, and offering services like Click & Collect. They partnered with vendor Sigma Infosolutions to leverage the Shopify Plus platform to address these needs.

Sigma Infosolutions implemented a comprehensive solution, integrating systems like Prismic CMS for content, NetSuite ERP for real-time inventory, and Retail Express POS for omnichannel sales. They also added customer reviews, address validation, and a custom app for Click & Collect notifications. This streamlined operations, minimized stock discrepancies, and enhanced the customer experience, leading to increased conversions and improved product discoverability for Napoleon Perdis.

Napoleon Perdis