Case Study: Connected Dealer Services achieves streamlined sales operations with Sigma Infosolutions Salesforce implementation

Connected Dealer Services boosts Salesforce efficiency with Sigma Infosolutions

The customer, Connected Dealer Services (CDS), faced challenges in harmonizing data and processes after its acquisition by a global automotive telematics leader. Their business needs included streamlining lead and opportunity management, optimizing order processing, and improving internal communication inefficiencies. Vendor Sigma Infosolutions was engaged to perform a ground-up Salesforce implementation.

Sigma Infosolutions implemented a comprehensive Salesforce solution for CDS, integrating third-party tools like Pardot, Slack, and EDQ. Their work included configuring modules for lead and opportunity management, establishing automated workflows, and creating an email alert system for proactive communication. The results included boosted sales prowess, optimized operations with reduced delays, enhanced collaboration, and a scalable system positioning CDS for industry dominance.

Connected Dealer Services (cds)