Case Study: North Texas Municipal Water District modernizes communications and crisis messaging with Sigler Communications

North Texas Municipal Water District refreshes communications for nearly 2 million customers with Sigler Communications

The North Texas Municipal Water District, a utility serving nearly 2 million customers, required a comprehensive communications and branding update to better reflect its sophisticated services. The agency also needed help managing communications for its annual disinfection process to prevent public alarm and misinformation. They retained Sigler Communications to address these challenges.

Sigler Communications implemented a complete overhaul of the District's materials, including a new website, infographics, eNewsletters, social media, and crisis communication plans. The vendor also provides ongoing strategic support for the annual disinfection maintenance program. This solution ensures proactive and clear messaging, successfully modernizing the agency's brand and mitigating potential customer concerns.

North Texas Municipal Water District