Case Study: Metro Wastewater Reclamation District improves community trust and engagement with Sigler Communications

Metro Wastewater Reclamation District improves biosolids engagement with Sigler Communications over 2 surveys

The Metro Wastewater Reclamation District faced community distrust and negative public opinion regarding its MetroGro biosolids operation at a farm near Denver. To plan future communications, they enlisted their long-term partner, Sigler Communications, to conduct public opinion research and provide issues management strategies.

Sigler Communications implemented a solution involving in-person interviews with key stakeholders to assess attitudes and develop response strategies. The results showed a marked improvement in communications and engagement programs. A 2006 survey found that the sustained outreach and transparent communications led to measurably improved community engagement, despite some lingering distrust.

Metro Wastewater Reclamation District