Case Study: Lincoln Property Company Improves Resident Service and Operations with SightPlan

Lincoln Property Company - Customer Case Study

Lincoln Property Company, one of the largest multifamily managers in the U.S. with more than 190,000 units, wanted to enhance the resident experience and improve how on-site teams and residents communicate across its portfolio. To support that goal, Lincoln partnered with SightPlan and began using its service management software to help streamline service requests, inspections, unit turns, preventive maintenance, compliance, and resident engagement.

SightPlan implemented a holistic operations platform that integrates with Lincoln’s property management system and gives residents flexible communication options such as text, email, push notifications, and voice. The solution helped Lincoln identify and scale best practices across its portfolio, and the company reported stronger communication, better alignment with on-site workflows, and improved ability to deliver consistent service at scale.

Lincoln Property Company

Theresa Kaiser-White

Vice President