Case Study: Large International Travel Services Company achieves 99.99% uptime and faster root cause analysis with Sightline IT Performance Analytics

Monitoring IT Performance for more than 20,000 Servers at a Global Travel Services Company

Large International Travel Services Company needed to keep mission-critical travel operations running around the clock across more than 20,000 servers while meeting strict 99.99% availability SLAs. To support airlines, airports, hotels, railways, and other travel partners worldwide, the company turned to Sightline and its IT performance analytics solution to proactively monitor infrastructure health, identify root causes of issues, and avoid downtime.

Sightline implemented performance monitoring, root cause analysis, and capacity planning across the company’s Unix, Linux, and Windows servers, using historical baselines and trend data to forecast future needs. The results included daily troubleshooting support, better application testing and optimization, accurate 3-6 month capacity forecasts, and a 90% reduction in IT monitoring system administration staff through API integration with the CMDB.