Case Study: Sarafino cuts sample sending by 75% with On Sight

Sarafino - Customer Case Study

Sarafino, a Uxbridge, Canada-based importer and distributor of natural artisanal products, needed a better way to update pricing lists and show product samples to customers. Its manual process for reformatting and redistributing price lists took many hours, and account managers were also sending physical samples to appointments so customers could see packaging.

With On Sight’s electronic ordering system, Sarafino consolidated photos, descriptions, and pricing into one document and moved to a consistent format for submitting orders. The company says On Sight helped eliminate the time spent updating pricing lists and cut sample sending by almost 75%, while also making it easier for customers to review order totals before finalizing payment.

Sarafino