Case Study: Capillary Technologies cuts RFP turnaround time with SiftHub

Capillary Technologies cuts RFP turnaround from 5 days to under 1 day with SiftHub

Capillary Technologies, a multinational SaaS company, faced significant challenges with its manual RFP response process. Their presales team relied on a cumbersome RFP bank that required extensive manual searching, drafting, and formatting. This process was time-consuming, resulted in inconsistent answer quality with grammatical errors and a lack of context, and severely restricted the number of RFPs the team could handle. The vendor, SiftHub, provided an AI-powered platform to address these inefficiencies.

By implementing SiftHub, Capillary unified its knowledge sources into a single platform. The solution used AI to orchestrate answers from product documents, past RFPs, and other resources, dramatically improving answer accuracy and context. The results were substantial: RFP turnaround time was cut from 5 days to under 1 day, the percentage of answers used without edits rose to 85%, and weekly leadership review time dropped from 8-10 hours to 3. This efficiency gain allowed Capillary to nearly double its RFP volume without adding any new headcount.

Capillary Technologies