Case Study: Observe, Inc. speeds RFP responses with SiftHub AI Sales Engineer

How SiftHub helped Observe Inc respond faster and better

Observe Inc, a SaaS observability company, faced significant challenges in its RFP response process. They were outsourcing questionnaire completion, which resulted in slow, inconsistent, and often inaccurate answers due to the external team's inability to keep up with their rapidly evolving product. This created a bottleneck that required extensive internal review, doubling the effort for their solutions team.

By implementing SiftHub's AI Sales Engineer platform, Observe Inc revolutionized its workflow. The solution's RAG and LLM approach allowed them to control response accuracy, while features like Autofill and seamless Slack integration drastically improved efficiency. As a result, they reduced the time to a first draft from days to just 10 minutes, cut overall questionnaire completion from a week to a day or two, and freed up team members for higher-value work, with 90% of customer success queries now resolved via the SiftHub Slack bot.

Observe, Inc.

Diwakar Prabhakar

Vice President Presales and Customer Success