Case Study: Kendra Scott achieves $240K+ in parcel savings and improved shipping visibility with Sifted's Logistics Intelligence Platform

Kendra Scott Knew There Were Opportunities to Minimize Costs – and They Were Right

Kendra Scott, an Austin‑based fashion and lifestyle brand with 70+ retail locations and a strong omnichannel presence, faced limited visibility into its shipping data and needed a way to collect, record and act on parcel information across accounts. To solve this, Kendra Scott partnered with Sifted, first using Sifted’s Parcel Intelligence audit and then adopting the Logistics Intelligence Platform™, a cloud‑based parcel analytics and reporting solution.

Sifted implemented a parcel audit and deployed the Logistics Intelligence Platform’s reporting engine, package‑level alerts and benchmarking tools to identify root causes, prevent surcharges and drive operational improvements. The work recovered more than $240,000 in parcel refunds and delivered measurable shipment savings (Ground 82%, Express 16%, International 2%), while dashboards and on‑demand reports helped Kendra Scott correct addresses, avoid fees and make data‑driven shipping decisions.

Kendra Scott

Luke Gayle

Transportation Specialist