Case Study: The City of Edinburgh drives cost savings and smarter asset management with Brightly Software

The City of Edinburgh cuts repair backlogs by 90% with Brightly Software

The City of Edinburgh faced significant challenges in managing its vast public infrastructure due to disjointed, siloed asset data systems. This led to a growing repair backlog, difficulty in compiling reports, and high management costs. To address this, the city turned to Brightly Software, implementing and expanding its Confirm cloud-based asset management solution to consolidate data across multiple departments and asset types.

Brightly Software's solution provided a single source of truth for asset inventory, condition, and maintenance, integrating with systems like smart street lighting and the city's CRM. The results were substantial: for recently added asset categories, repair backlogs were reduced by 90% and 95% of repairs met performance targets. The city also achieved major cost savings, including an estimated £54 million in energy savings over 25 years from the smart lighting initiative, and saw resident complaints decrease significantly.

The City of Edinburgh

Gareth Barwell

Head of Place Management, The City of Edinburgh Council