Case Study: Nottingham City Council achieves faster funeral case processing with Brightly Software's Confirm Asset Management Solution

Nottingham City Council handles nearly 200 public health funerals a year with Brightly Software

Nottingham City Council faced significant challenges within its Funerals Department, which was struggling with a manual, paper-based system to handle a rising number of Public Health funerals and Freedom of Information requests. This outdated process was time-consuming and strained the department's limited resources. To address this, the council turned to its existing vendor, Brightly Software, and adapted their Siemens Confirm digital asset management solution, which was already in use by another department.

Brightly Software configured its Confirm platform to create a bespoke digital system for the Funerals Department. The solution automated case processing, enabled real-time tracking of applications, and provided instant access to data for efficient responses to information requests. This significantly reduced the department's dependence on paper filing, streamlined operations, and freed up valuable office space, allowing for better customer service.

Nottingham City Council