Case Study: Masonic Village improves resident service and productivity with Brightly Software’s TheWorxHub

Masonic Village boosts resident service and achieves 80% work order completion within five days with Brightly Software

Masonic Village, a continuing care retirement community, sought to improve the experience for its 1,800+ residents and the productivity of its maintenance staff. Their challenge involved inefficient scheduling for non-urgent repairs, which inconvenienced residents and caused technicians to waste time coordinating visits. To address this, they turned to Brightly Software and its CMMS product, TheWorxHub.

Brightly Software's solution involved implementing TheWorxHub's calendar and mobile app features to schedule appointments and track work orders. This allowed residents to be notified in advance and gave technicians a clear daily schedule. The results included significantly improved resident and staff satisfaction, a boost in team productivity, and an almost 80% work order completion rate within five days. Furthermore, Brightly Software's platform provided detailed reporting that enabled data-driven decisions for both scheduling and justifying new equipment purchases.

Masonic Village