Case Study: Dorset Council fast-tracks highway maintenance with Brightly Software’s Confirm

Dorset Council cuts highway record entry from 6-8 weeks to 45 seconds with Brightly Software

Dorset Council, a local government body in the UK, faced significant inefficiencies in managing its highway maintenance. Their paper-based system lacked mobile support, causing delays where data entry took weeks and field staff wasted time traveling to depots. To modernize operations, the council partnered with Brightly Software and implemented its Confirm enterprise asset management solution to gain mobile connectivity and better reporting.

The solution from Brightly Software included mobile modules that allowed field inspectors and work crews to receive assignments and update records remotely via their devices. This eliminated paper, drastically reduced data entry time from weeks to just 45 seconds, and freed up three administrative staff for other roles. The implementation substantially increased field staff productivity and enabled faster response times to resident inquiries, greatly improving service quality.

Dorset Council