Case Study: City of Victor Harbor achieves faster, smarter asset management with Brightly Software

City of Victor Harbor cuts customer request processing time by 82% with Brightly Software

The City of Victor Harbor, a small-medium rural council in Australia, faced the challenge of modernizing its disconnected, paper-based asset management and customer request processes. Their goal was to implement a proactive, efficient system to manage their AUD$352.3 million asset portfolio. To meet this long-term need, the city partnered with vendor Brightly Software and implemented their Siemens Assetic asset management solution.

Brightly Software's solution involved a cloud-based implementation of Siemens Assetic, which integrated with the city's existing GIS and CRM systems. The results were significant, including an 82% faster processing time for customer requests, saving over 120 minutes per request. The solution also drastically improved work health safety compliance times and provided powerful predictive modeling for financial planning, achieving a 98% renewal ratio and ensuring sustainable long-term asset management for the City of Victor Harbor.

City of Victor Harbor