Case Study: Centrica saves £5 million with Sideways 6

Centrica saves £5m with Sideways 6

Centrica, a large multinational energy utility, faced the challenge of inspiring innovation to improve operational efficiencies and customer satisfaction. To address this, they partnered with Sideways 6 and utilized its idea management platform integrated with their existing Viva Engage (Yammer) network to crowdsource employee ideas.

The solution involved creating a "Make A Good Idea Count" campaign on Yammer. Through this initiative, Sideways 6 helped Centrica capture and implement hundreds of ideas. One specific idea from three call center employees, which allowed customers to text back, resulted in an estimated £5 million in cost savings and a 15% increase in customer satisfaction.

Centrica