Case Study: Flo simplifies home EV charging with Sidekick Interactive

Flo reduces support needs for charger setup with Sidekick

The customer, Flo, a developer of residential EV charging stations, faced the challenge of creating a unified mobile app to manage both public and home charging. Their home charger required a simplified setup process and an intuitive interface to guide users through Bluetooth pairing and Wi-Fi configuration, reducing initial user frustration and support needs. They partnered with the vendor, Sidekick Interactive, to develop this integrated mobile experience.

Sidekick Interactive designed a frictionless onboarding experience and a control center app that provided real-time monitoring and smart scheduling features. This solution significantly reduced support requests related to installation and configuration. By improving overall usability and enabling smart charging behaviors, the application led to higher user satisfaction and stronger adoption of the product's features.

Flo