Case Study: Flo improves EV charging reliability and user experience with Sidekick Interactive

Flo improves EV charging reliability with Sidekick across 140,000+ stations

Flo, a major electric vehicle charging network in North America, faced the challenge of transforming its complex and unreliable mobile app into a simple, intuitive, and trustworthy experience for drivers. The app needed to handle real-time data at scale and support the entire charging journey, which was critical for user adoption and brand perception. They partnered with Sidekick Interactive to address these UX challenges and technical constraints.

Sidekick implemented a mobile app solution focused on reducing friction by redesigning station discovery for speed, ensuring reliable real-time data, and streamlining charging session payments. This approach resulted in a significant improvement in the app's store rating, higher session completion rates, and fewer user support requests. The work by Sidekick successfully transformed the app into a key driver of trust and engagement for Flo's ecosystem.

Flo