Case Study: CleverCharge improves EV charging app usability with Sidekick Interactive

CleverCharge improves EV app usability with Sidekick: 100% of screens matched wireframes

CleverCharge, an EV charging mobile app developed by Danlaw Technologies, faced a significant challenge with its user experience. The app, which connects users to their smart home chargers, was perceived as complex and unintuitive, especially during the initial setup process. This created friction for users in a competitive market. Vendor Sidekick Interactive was brought in to simplify the software experience under strict technical constraints that prohibited any changes to the existing hardware or server infrastructure.

Sidekick Interactive executed a full UX/UI redesign focused on visually simplifying each step and intuitively guiding users through the configuration process. The solution was implemented without altering the underlying technical sequence. The vendor also contributed to front-end development to ensure the final product matched the new designs. As a result, 100% of the delivered screens matched the UX/UI wireframes and 100% of users in a beta survey rated the app as easy to use, demonstrating the project's success.

CleverCharge