Case Study: Cortica accelerates patient scheduling and care access with Sidebench’s Axon platform

Cortica cuts patient scheduling from 6 months to under 30 days with Sidebench

Cortica, a leading provider of neurological therapies for children, faced a significant challenge in coordinating patient care. They were using multiple disconnected systems for scheduling, enrollment, and billing, which created complexity and led to a six-month waitlist for new patients to schedule appointments. To unify and streamline this process, they partnered with the vendor Sidebench.

Sidebench addressed this by building Axon, a custom smart scheduling platform. This solution uses data to algorithmically determine the best scheduling options and triggers updates across electronic health record and billing systems. The implementation dramatically reduced the time to schedule a full care plan from six months to under 30 days, accelerating patient access to care while increasing provider utilization and reducing operational costs.

Cortica