Case Study: Pensacon achieves 35% shorter wait times and smoother check-in with ShowClix’s on-site fulfillment

Pensacon Cuts Wait Times and Enhances Event Day Experiences with ShowClix's On-site Fulfillment

Pensacon is a three-day, multi-genre fandom convention that transforms Pensacola into a city-wide fan experience with multiple venues, panels, contests and festivals. Faced with thousands of guests arriving each day, the team needed a simple, reliable way to manage order inventory and speed badge pickup to deliver a seamless check-in experience.

By adopting ShowClix’s on-site fulfillment, Pensacon could fulfill partial and group orders quickly, manage multiple badge types and retrieve order details in under a second. The result was a smoother admissions process with a 35% reduction in wait times and a 20% average year‑over‑year increase in orders fulfilled, improving customer service and event-day flow.

Pensacon

Kat Bishop

Director of Marketing and Guest Services