Case Study: Hyatt Regency Trinidad achieves 89% reduction in chargebacks and $200K fraud prevented with ShowClix

Hyatt Regency Trinidad Partners with ShowClix Risk Management to Significantly Decrease Chargebacks and Fraud

Hyatt Regency Trinidad, home to Lime — its flagship all-inclusive Carnival event — saw growing attendance but also a rising number of chargebacks and fraudulent purchases. The hotel needed a partner who could quickly detect suspicious activity, provide hands-on training, and overhaul its admissions process to protect revenue and preserve the event experience.

Partnering with ShowClix Risk Management, Hyatt implemented a tailored admissions strategy that included proprietary anomaly-detection software, proactive attendee verification, and a will-call–only ticket delivery policy. The changes drove an 89% reduction in chargebacks, prevented roughly $200K in fraudulent losses, and reduced fraud-related sales loss to under 1%.

Hyatt Regency Trinidad

Natasha Aziz

Director of Finance